Last Updated: September 26, 2025
This website is provided by QUEST TRADERS LIMITED, a company registered in England and Wales under company number 14133042, with a legal address at Level 1 Devonshire House, 1 Mayfair Place, London, England, W1J 8AJ, and a business address at 25 Wilton Road, London, SW1V 1LW, United Kingdom. These Terms of Service ("Terms") govern your use of our online dating platform, datemex.com ("Service"), creating a legally binding agreement between you ("user", "customer") and QUEST TRADERS LIMITED.
We strongly advise reviewing these Terms thoroughly before engaging with our dating platform. If any part of these Terms is unacceptable to you, you must refrain from using our Service immediately.
Your access to or interactions on our Site indicate your acceptance of these Terms, our Privacy Policy, and all supplementary documents (together referred to as the "Agreement"). We encourage you to review our Privacy Policy to understand our data handling practices. We assume no responsibility for external websites linked from our platform.
For any questions regarding these Terms, please contact us at info@datemex.com.
1. Changes to Terms
1.1 We reserve the right to modify any component of our Service without prior notification. It is your responsibility to periodically check these Terms for updates. Your continued use of the Service after modifications signifies acceptance of the revised Terms. The "Last Updated" date reflects the most recent changes. If you disagree with any modifications, you must stop using our Service immediately.
2. Description of Services
2.1 Our Service provides an online platform for users to connect, communicate, and form personal relationships. If your account is terminated, all user-generated content, including profiles, messages, and photos, will be permanently deleted without the possibility of recovery or financial reimbursement.
3. User Qualifications
3.1 You must use our dating platform in a lawful manner, consistent with all applicable regulations. Users must be at least 18 years old or have reached the age of majority in their jurisdiction.
3.2 By accessing our Service, you confirm that you have the legal authority to enter into binding agreements.
3.3 Our Service is prohibited in the following territories: North Korea, Iran, Syria, Cuba, and Crimea. This list of restricted regions may change without notice.
4. Account Management
4.1 This Agreement takes effect when you complete the account registration process, which involves providing personal information stored in our databases.
4.2 We reserve the right to deny account registration if we suspect policy violations, fraudulent activity, inability to verify identity, or attempts to create multiple accounts.
4.3 Each user may maintain only one active account. Users with previously suspended accounts must resolve outstanding issues before creating new accounts.
4.4 You are fully accountable for all actions conducted through your account. Sharing login credentials is strictly prohibited. Any unauthorized access must be reported immediately.
4.5 We may temporarily disable accounts if we suspect inaccurate information or breaches of these Terms.
4.6 We are not responsible for losses resulting from unauthorized use of your account.
4.7 We may suspend access immediately if we perceive threats to our Service, infringement of rights, or violation of laws.
4.8 Accounts inactive for 180 consecutive days or more may be permanently closed, with all associated data removed.
5. Acceptable Use
5.1 Your use of our Service must comply with these Terms and all applicable laws. Prohibited actions include:
- Accessing our Service from restricted geographical locations;
- Attempting to decompile or alter our dating platform;
- Redistributing or commercializing our Service without authorization;
- Using our Service for soliciting, scamming, or other fraudulent activities;
- Actions that disrupt or impair Service functionality;
- Using automated tools to extract user data or profiles;
- Misrepresenting your identity, age, or relationship status;
- Submitting offensive, explicit, or unlawful content;
- Engaging in harassing, abusive, or discriminatory conduct;
- Actions that interfere with other users' experience or safety.
5.2 We may remove content or restrict access in cases of policy violations, with or without prior notice.
6. Policy Enforcement
6.1 You agree to abide by all Terms and associated policies. To report violations, contact info@datemex.com with:
- A detailed description of the alleged violation;
- The precise location of the content (including URLs if applicable);
- Your complete contact details;
- A declaration made in good faith.
6.2 Our response to violations may include issuing warnings, removing content, imposing restrictions, or suspending accounts.
7. Financial Transactions
7.1 All financial transactions are conducted in GBP, with conversions from other currencies calculated at prevailing exchange rates.
7.2 Completing purchases requires providing complete payment information, including credit/debit card details or other approved payment methods.
7.3 All displayed prices are in GBP unless explicitly stated otherwise.
7.4 Only approved payment methods may be used. By completing a purchase, you confirm the transaction's validity and accuracy.
7.5 We may cancel orders due to service unavailability, pricing errors, or payment issues.
7.6 Order confirmations will be sent to your registered email address. Please allow up to 7 days for processing premium features. Orders we cannot fulfill will result in refunds.
8. Account Funding
8.1 You may deposit funds into your account balance for premium features or subscriptions through your user dashboard or other designated methods.
8.2 Deposit transactions are processed by external payment processors according to their respective terms.
8.3 Comprehensive usage guidelines are provided on our Site.
9. Refund Policy
9.1 Circumstances qualifying for refunds include:
- Persistent technical issues unresolved after 5 working days;
- Unauthorized transactions confirmed by our investigation;
- Genuine billing errors;
- Confirmed fraudulent activities.
9.2 Consumers residing in the European Union may withdraw from digital content purchases within 14 calendar days.
9.3 This withdrawal right is forfeited if you begin accessing premium features during the cancellation period.
9.4 Cancellation requests must be submitted to info@datemex.com.
9.5 Approved cancellations will receive full refunds within 14 days (potentially extending to 30 days in certain cases). Refunds will be processed using the original payment method without deduction of fees.
10. Ownership Rights
10.1 All content on our platform (including text, visual elements, photographs, software code, etc.) is the exclusive property of QUEST TRADERS LIMITED or our licensors, protected by intellectual property laws.
10.2 Unauthorized use of trademarks displayed on our platform is strictly prohibited.
11. Protection Clause
11.1 You agree to compensate and protect QUEST TRADERS LIMITED against all claims arising from: (i) your use of our Service; (ii) breaches of these Terms; (iii) infringement of third-party rights.
12. Service Warranty
12.1 Our Service is provided as-is without guarantees regarding accuracy, reliability, or continuous availability. We disclaim all implied warranties to the maximum extent permitted by law.
13. Responsibility Limitations
13.1 We are not responsible for indirect, incidental, special, or consequential damages resulting from Service usage.
13.2 You assume all risks associated with platform usage, including interactions with other users or third-party content.
13.3 Our total liability is capped at the amount you have paid us during the 12 months preceding any claim.
14. Legal Framework
14.1 These Terms are governed by the laws of England and Wales, with disputes settled in the courts of England and Wales. This does not limit your statutory consumer rights under local legislation.
14.2 Users from the European Union may access the EU Online Dispute Resolution platform (https://ec.europa.eu/consumers/odr).
15. General Provisions
15.1 Our failure to enforce any provision of these Terms does not constitute a waiver of rights. Any waiver must be in writing.
15.2 These Terms do not establish an employment or partnership relationship between parties.
15.3 This document represents the entire agreement between parties, superseding all prior agreements.
15.4 This Agreement remains effective until terminated by either party. Termination does not nullify previously established rights. Provisions intended to survive termination will remain in force.