Last Updated: August 27, 2025
This website is operated by QUEST TRADERS LIMITED, a company registered in England and Wales under company number 14133042, with its registered office at Level 1 Devonshire House, 1 Mayfair Place, London, England, W1J 8AJ, and business address at 25 Wilton Road, London, SW1V 1LW, United Kingdom. These Terms of Service ("Terms") govern your use of our online dating platform and related services, forming a legally binding agreement between you ("user", "member") and QUEST TRADERS LIMITED.
We recommend carefully reviewing these Terms before using our dating platform. If you find any part of these Terms unacceptable, you must immediately cease using our Service.
By accessing or engaging with our Site, you agree to these Terms, our Privacy Policy, and all related documents (collectively, the "Agreement"). We encourage you to review our Privacy Policy to understand how we handle your data. We are not responsible for external websites linked from our platform.
For any inquiries about these Terms, please contact us at info@datemex.com.
1. Changes to Terms
1.1 We may update any aspect of our Service without prior notice. It is your responsibility to periodically review these Terms for changes. Continued use of the Service after updates indicates your acceptance of the revised Terms. The "Last Updated" date reflects the most recent changes. If you disagree with any updates, you must stop using the Service immediately.
2. Description of Services
2.1 Our platform facilitates online dating and social connections through features such as messaging, profile creation, and premium services. If your account is terminated, all associated content, including messages and profile data, will be permanently deleted without recovery or compensation.
3. User Eligibility
3.1 You must use our dating platform lawfully and in compliance with all applicable laws. Users must be at least 18 years old or have reached the age of majority in their jurisdiction.
3.2 By using our Service, you confirm that you have the legal capacity to enter into binding agreements.
3.3 Our Service is prohibited in the following regions: North Korea, Iran, Syria, Cuba, and Crimea. This list may be updated at our discretion.
4. Account Management
4.1 This Agreement takes effect upon completing the account registration process, which requires providing personal information stored in our databases.
4.2 We reserve the right to refuse account registration if we suspect policy violations, fraudulent behavior, unverifiable identity, or attempts to create multiple accounts.
4.3 Each user may maintain only one active account. Users with previously suspended accounts must resolve outstanding issues before creating new accounts.
4.4 You are fully responsible for all activities conducted through your account. Sharing login credentials is prohibited, and any unauthorized access must be reported immediately.
4.5 We may suspend accounts if we detect inaccurate information or violations of these Terms.
4.6 We are not liable for losses resulting from unauthorized use of your account.
4.7 We may suspend access immediately if we detect threats to our Service, rights infringements, or legal violations.
4.8 Accounts inactive for 180 consecutive days or more may be permanently closed, with all associated data deleted.
5. Acceptable Use
5.1 Your use of our Service must comply with these Terms and all applicable laws. Prohibited actions include:
- Accessing our Service from restricted regions;
- Attempting to reverse-engineer or modify our dating platform;
- Redistributing or commercializing our Service without permission;
- Using our Service for illegal activities or soliciting unlawful behavior;
- Actions that disrupt or impair Service functionality;
- Using automated tools to scrape data;
- Misrepresenting your identity or intentions;
- Posting harmful or illegal content;
- Engaging in harassment, discrimination, or abusive behavior;
- Interfering with other users' ability to enjoy the Service.
5.2 We may remove content or restrict access for policy violations, with or without notice.
6. Policy Enforcement
6.1 You agree to comply with these Terms and related policies. To report violations, contact info@datemex.com with:
- A detailed description of the violation;
- The exact location of the content (including URLs if applicable);
- Your full contact information;
- A good-faith statement regarding the violation.
6.2 Violations may result in warnings, content removal, restrictions, or account suspension.
7. DMT Tokens and Financial Transactions
7.1 Our platform uses DMT tokens for premium features, gifting, and other in-platform purchases. One DMT token equals one Euro (1 DMT = €1). Tokens can be purchased through your user dashboard.
7.2 All financial transactions are processed in Euros, with conversions from other currencies based on current exchange rates.
7.3 Purchases require complete and accurate payment information, including credit card details or other approved payment methods.
7.4 Prices are displayed in Euros unless otherwise stated.
7.5 Only approved payment methods are accepted. By completing a purchase, you confirm the transaction's accuracy and validity.
7.6 We may cancel orders due to unavailability, pricing errors, or payment issues.
7.7 Order confirmations are sent to your registered email. Delivery of digital purchases (e.g., DMT tokens) is instant, but we allow up to 7 days for processing. Unfulfilled orders will be refunded.
8. Account Funding
8.1 You may add funds to your account balance to purchase DMT tokens via your user dashboard or other designated methods.
8.2 Deposits are processed by third-party payment providers, subject to their terms.
8.3 Detailed usage instructions for DMT tokens are available on our Site.
9. Refund Policy
9.1 Refunds may be issued for:
- Persistent technical issues unresolved after 5 working days;
- Unauthorized transactions verified by our investigation;
- Confirmed billing errors;
- Verified fraudulent activities.
9.2 Users in the European Union may withdraw from digital content purchases (e.g., DMT tokens) within 14 calendar days.
9.3 The withdrawal right is void if you use the digital content (e.g., spend DMT tokens) during the cancellation period.
9.4 Cancellation requests must be sent to info@datemex.com.
9.5 Approved refunds will be processed within 14 days (up to 30 days in some cases) using the original payment method, without additional fees.
10. Intellectual Property
10.1 All content on our platform, including text, images, logos, and code, is owned by QUEST TRADERS LIMITED or our licensors and is protected by intellectual property laws.
10.2 Unauthorized use of trademarks or content displayed on our platform is strictly prohibited.
11. Indemnification
11.1 You agree to indemnify and hold QUEST TRADERS LIMITED harmless from claims arising from: (i) your use of our Service; (ii) violations of these Terms; (iii) infringement of third-party rights.
12. Service Warranty
12.1 Our Service is provided "as is" without guarantees of accuracy, reliability, or uninterrupted availability. We disclaim all implied warranties to the fullest extent permitted by law.
13. Liability Limitations
13.1 We are not liable for indirect, incidental, special, or consequential damages arising from Service use.
13.2 You assume all risks related to platform use, including interactions with third-party content.
13.3 Our total liability is limited to the amount you paid us in the 12 months preceding any claim.
14. Governing Law
14.1 These Terms are governed by the laws of England and Wales, with disputes resolved in the courts of England and Wales. This does not affect your statutory consumer rights under local laws.
14.2 Users in the European Union may access the EU Online Dispute Resolution platform (https://ec.europa.eu/odr).
15. General Provisions
15.1 Our failure to enforce any provision of these Terms does not waive our rights. Waivers must be in writing.
15.2 These Terms do not create an employment or partnership relationship between parties.
15.3 This Agreement constitutes the entire agreement between parties, superseding all prior agreements.
15.4 This Agreement remains in effect until terminated by either party. Termination does not void prior rights. Provisions intended to survive termination will remain effective.